Coreborn Help Center
  1. Coreborn Help Center
  2. Customer Support

Technical support

If you are facing issues playing Coreborn. Please tell us about it.

Required fields are marked with an asterisk*

Brief description on the issue

Please describe the problem as good as possible

Please tell us the name of your character in the game.

Please let us know the approximate date and time when the issue occured and your time zone.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"67aa20ec8bad6b71219c663fea7c18bf9ce73e1d_lout","branding":{"id":"3","key":"ccs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4c6487","headerLinkHoverBGColor":"#4c6487","headerBadgeColor":"#4c6487"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Coreborn Help Center","sharedPortalName":"Coreborn Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Coreborn Help Center","sharedPortalName":"Coreborn Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8dfa5419-6e91-47fc-b367-c856e912edf5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzgzZmQzMS0zN2Y0LTQyNWUtYjMzYy05YzBiYjhiNzIxOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhkZmE1NDE5LTZlOTEtNDdmYy1iMzY3LWM4NTZlOTEyZWRmNSI6WyJyZWFkIl19LCJleHAiOjE3NjI4NjgzNDAsIm5iZiI6MTc2Mjg2Nzc0MH0.z0k8ukSrcp82Wb5sXEJUljpxxnOi9zVmuNPS4ROrc4o&client=c383fd31-37f4-425e-b33c-9c0bb8b72196&height=300&mode=fit","bannerMediaApiFileId":"8dfa5419-6e91-47fc-b367-c856e912edf5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ccs","projectId":10030,"serviceDeskId":3,"name":"Customer Support","description":"<p>Do you face problems with your account or with other players?</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"37","name":"Other questions","descriptionHtml":"<p>You aren't sure if your request does fit? Just send it over, and we try to help you. Please search our Knowledge Base for your answer before raising a support request.</p>","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://blankhans.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"64","name":"Report a bug","descriptionHtml":"<p>If you experience any problem in game that you think is a bug, please report it. Please describe to us how to reproduce it.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://blankhans.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[18],"key":""},{"id":"49","name":"Report a Player","descriptionHtml":"<p>If you experienced a problem with another player that had not acted according to our Code of Conduct, please let us know. To be able to help you, we would need a Screenshot (Press the F12 Key) that clearly shows the player's name and their misbehavior.</p>\n<p>Please add to your description as much context about the situation as you can and when it happened. That will help our team to resolve the issue.</p>","callToAction":"Report a Player","introHtml":"<p>Any problem with other players?</p>","icon":10516,"iconUrl":"https://blankhans.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[11],"key":""},{"id":"65","name":"Technical support","descriptionHtml":"<p>If you are facing issues playing Coreborn. Please tell us about it.</p>","callToAction":"Technical support","introHtml":"<p>Something in Coreborn isn't working?</p>","icon":10520,"iconUrl":"https://blankhans.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[18],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://blankhans.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"},{"id":18,"name":"Technical Issues"}],"orderMapping":{"18":[65,64],"11":[37,49]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzgzZmQzMS0zN2Y0LTQyNWUtYjMzYy05YzBiYjhiNzIxOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI4Njg5NDAsIm5iZiI6MTc2Mjg2Nzc0MH0.BdpYOdc6rwsVrWC50v2_s6P9CnbWyVpgR_cFp-bwTcM","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"c383fd31-37f4-425e-b33c-9c0bb8b72196","tokenDurationInMins":20}},"reqCreate":{"id":65,"projectId":10030,"issueType":{"id":"10023","name":"Technical Issue"},"form":{"name":"Technical support","descriptionHtml":"<p>If you are facing issues playing Coreborn. Please tell us about it.</p>","callToAction":"Technical support","intro":"<p>Something in Coreborn isn't working?</p>","instructions":"<p>If you are facing issues playing Coreborn. Please tell us about it.</p>","icon":10520,"iconUrl":"https://blankhans.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Brief description on the issue","descriptionHtml":"<p>Brief description on the issue</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe the problem as good as possible","descriptionHtml":"<p>Please describe the problem as good as possible</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10143","fieldConfigId":"10268","label":"Character name","description":"Please tell us the name of your character in the game.","descriptionHtml":"<p>Please tell us the name of your character in the game.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10145","fieldConfigId":"10270","label":"Date and time","description":"Please let us know the approximate date and time when the issue occured and your time zone.","descriptionHtml":"<p>Please let us know the approximate date and time when the issue occured and your time zone.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/65","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/65","calendarParams":{"firstDay":0,"date":"2025-11-11T13:29:00+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzgzZmQzMS0zN2Y0LTQyNWUtYjMzYy05YzBiYjhiNzIxOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI4Njg5NDAsIm5iZiI6MTc2Mjg2Nzc0MH0.BdpYOdc6rwsVrWC50v2_s6P9CnbWyVpgR_cFp-bwTcM","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"c383fd31-37f4-425e-b33c-9c0bb8b72196","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=blankhans","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"67aa20ec8bad6b71219c663fea7c18bf9ce73e1d_lout","baseUrl":"https://blankhans.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://blankhans.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c383fd31-37f4-425e-b33c-9c0bb8b72196","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"75d8cf4b86764afcb89549c0747ca7b5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://blankhans.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}